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Location: Dallas, Texas, United States

Wednesday, July 18, 2007

Sunrocket speechless

A meteoric rise and a meteoric exit! That's how I would sum up Sunrocket as a company..Out of blue, out of nowhere, it came out there to challenge Vonage and it's likes and ended up coming second in the VOIP with an impressive customer base and forced other VOIP providers to cut the cost of their plans...Impressive, marketing genius or just another foolhardy endeavour?

Yesterday came a loud thud and a sudden demise. SunRocket was no more...founders decided to pull the plug (or atleast that is what it seems)..no notifications to customers, no hints anywhere...almost like it died in a freak accident. Surprised, shocked and enlightened...maybe this is how corporate America is like!

SunRocket's website is still alive, but they no longer answer their helplines, their service works in spurts now. My wife had this clever idea of using up our remaining Sunrocket funds to make calls in India, but well for that our phone should work :). Anyways, competitors are poaching SunRocket's huge customer base..i have fallen prey to JoiPhone, another VOIP company (am still optimistic on VOIP)..As long as SunRocket was alive, their service was good. I just feel their exit could have been more graceful.

1 Comments:

Blogger Vijay Challa said...

TIP TIP TIP :-

If you want your money back, call your credit card company and tell them you would like to "dispute the charge"..basically the yearly subscription that you had paid for SunRocket...they will refund your money to you.

11:08 AM  

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